We sorta have that same issue here. The CO-OP is the city water filter location, and they are ALWAYS low on snow totals. Today is a classic case, they reported a 3.0. Out of the 7-10 reports sent in within a 15 mile radius of them, they were 2 inches lower than the next lowest measurement. I have 'ratted' them out before, went up and took a pic of their location with snow on the ground (granted, maybe only 1-1.5 inches, I'd reported 1.8 for the day) and sent it in to NWS Blacksburg after they had reported a 0.0. That seemed to help, they were closer for a number of years to other reports, but they may need a reminder again lol. If you look at a snowfall map for VA you can actually see Covington clearly in the contours. 24-36 all around and they are like 8-10. There are years where they report NO snow, 0.0 reported for winters of 95/96 and 96/97!! Only 40.0 reported for 09/10 when others around were in the 60-70 range. Frustrating. *rant off, lol*