Thanks. It was frustrating because I was willing to wait, but then to get hung up on and then have to go back into the queue is just bullshit.
Called again last night and was told that the wait would be more than two hours. I hung up, cancelled our flights home, and rebooked for Friday on the credit card - didn't want to risk getting stuck flying through Chicago on Sunday or something. We'll just use the American credits for another flight in the future.
Flights into and out of HHH are already cancelled, so I think it was the right (if annoying) call. Thank God I really like my in-laws and don't mind staying with them for a few more days.