I literally laughed at the insurance on the phone at how ridiculous their process is on what is covered and not. So so stupid.
Thank you for remembering and asking! She is doing so much better, was a year last month. She went through some major life changes following the accident; a long term relationship ended, had to sell her house and move back home, couldn’t work for almost 6 months, navigating covid like the rest of us...all while recovering from the accident. I thought I was a strong female, but she’s incredible.